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Frequently Asked Questions

Answers to the questions we hear most often.

How long does delivery take?

For sourced items, delivery is typically 7–14 days from when your order is confirmed. Locally stocked items can be faster — your order status is updated as it moves.

Do you deliver outside Nairobi?

Yes. We deliver across Kenya — our current delivery locations include Nairobi, Mombasa, Kisumu, Nakuru, Eldoret and Thika.

What does "Pay Upon Delivery" mean?

On selected locally stocked items you can pay when your order is delivered. It's clearly marked on eligible products and is not available on all items.

Are your products genuine?

Yes. We source from trusted global suppliers and quality-check every item before it ships. We never sell counterfeits.

Can I buy in bulk or resell?

Absolutely — see the Distributor Guide for selling and dropshipping with us, including reseller pricing and bulk sourcing.

How do I book a repair or service?

Use the booking form on the Contact page. Tell us what you need and we'll confirm your slot on WhatsApp.

What payment methods do you accept?

Clear KSh pricing is shown on every product. Payment options are confirmed at checkout — reach out on WhatsApp if you have a preference.

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